Why setting up regular fees via credit card doesn't pay

Out in the surreal realms of cyberspace a bloody battle is raging and internet users such as Robert Jude are the collateral damage.

Jude, along with numberous others, chose the internet service provider V21 Biscit to supply his broadband connection, but when he tried to log on last week he was diverted to a company called Netservices which, he claims, coerced him into signing up with a new, pricier provider.

"I assumed that V21 had gone belly up," says Jude, "but later found out that a corporate dispute is bouncing customers between the two companies."

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